Privacy Policy

Updated or Last Modified: 4/24/2013

It is highly recommended that you and other website visitors (“you” “users” “visitors”) read the following privacy policy for (“website”) completely before proceeding to use the Website in any way. The Website is owned and operated by Clean Slate Tax, LLC (“company” “we” “our” “us) and our privacy policy serves to educate or inform you of how your personal information is collected, handled, stored, or utilized (explained below) by the company so that you can make educated decisions before using the website. By accessing the website, you agree that you are 17 years of age or older and that you consent to how your personal information is stored, collected, used, or handled by the Company (which will is explained further below).

Privacy Policy Updates

We reserve the right to update and change our privacy policy at anytime. We will keep you informed on privacy policy modifications or updates by using the date at the top of this webpage or agreement herein. The date at the top of the webpage tells you the last time the privacy policy was updated. If you are on our email newsletter list, or you have an online account, we may notify you via email. If you continue to use the website after any modifications or updates to the privacy policy have been made or posted, you automatically consent or agree to these privacy policy changes. It is highly recommended that you visit the privacy policy page each time you visit our site so that you can see if any updates to the privacy policy has been made and learn how we might utilize your information.

What Information Do We Collect

As used in this privacy policy, the term “personal information” refers to individual identification information or information we may collect such as your  first name, last name, email address, state of residence, credit card number, zip code, personal business information, your phone number, your tax debt amount, and the tax agency (Federal or State) that you owe taxes to and possibly a testimonial. In no way does our privacy policy or this agreement restrict us from collecting, organizing, and or analyzing “general visitor information” which is compiled in the aggregate to improve the website by providing more effective advertising, better site design, products, services, publications, online website tools, and/or customer service to website visitors.  General visitor information we compile has all personal identifiable information removed before it is organized and analyzed. The “general visitor information” we collect would include demographic information, and/or information such as your ip address, browser type, monitor resolution, operating system, device type, the website you were referred from, the web-pages visted, the online tools used, and your overall activity on the website.

How Do We Collect Information

There are many ways that we collect information when you visit or use the website. We collect information when you register an account on the website, fill out a survey, engage in a forum, send us an email, submit a blog comment, sign up for our newsletter, leverage any of our online tools, or submit a contact form submission. We also collect information with the use of “cookies,” which are files downloaded to your hard drive through the use of your browser (if you allow cookies) which allows us to recognize repeat visitors and track certain activities on the website. Cookies help us retain your specific user settings or site preferences as well if warranted. To prevent cookies for a particular site in your browser, or to delete a current cookie(s) placed in your browser, search the help guide of your web browser.

We also utilize  third party service providers in order to collect general visitor information (not personally identifiable) , and to serve relevant and targeted advertisements. Some of the 3rd party technologies we use on the website may also collect non-personal information from you by the use of web beacons, cookies, web beacons, or other tracking technology in order to improve their software, services, or advertisements. Please note that we do not control the terms and conditions, policies, guidelines of any 3rd party service providers and therefore it is in your best interests to visit their terms and conditions of usage at their respective websites.

How We Use Your Information

Any of the data or information we collect from you in used for the following reasons:

  • So that we may process transactions for you. This may include your request for a free tax consultation, a free tax quote, or case analysis whereby you submit a contact form submission.
  • To improve the user experience on the website: For example, based on aggregate data analysis of “general visitor information”, we may improve the look and feel of the site, change the way hyperlinks are displayed on menus, see what pages need to be improved based on the time you spend on particular web-pages and so forth.
  • To help tailor the website or personalize it for you. For example, if you were using on of our online tools that required some questions be answered, we may use a cookie or some other technological way help you pick up where you left off if you are using one of our site tools.
  • So that we may improve customer service. One of our goals as an organization is to have the the best customer service. Your data can help us optimize and become more efficient in responding and/or addressing problems with our website or services.
  • To send you emails:  If you provide us your email address, we will use it order to contact you for a free tax consultation if you request one, as well as to respond to emails, requests, inquiries, comments or complaints. If you become a paid tax service customer, we may also use your email address in order to, notify you of product or service/case updates, respond to service related and billing inquiries, reply to questions, disseminate our newsletter or in order to to let you know of promotions, special deals, new products or services, and other promotional offerings. By registering a comment on our blog, or in a forum, we will only contact you for non-commercial reasons. If you would like to opt out from receiving emails, please let us know by emailing [email protected] with the subject heard “opt out” or by calling us.
  • To call you: If you request a free tax consultation, price quote, or case analysis using one of the contact form submissions across the site, we will call you to provide you the free consultation, quote, or case analysis or contact you to schedule a time with you when we can do it. We may also contact if you become a customer of our tax resolution service in order to provide you status updates, request certain documents from you, and other information required to complete tax services on your behalf.

Is Any Information Shared with Third Parties?

We will not transfer, share, sell, or trade your personal information you provide through this website with any third party in ways that are different that what is listed or described in this privacy policy. Non-personal identifiable information (e.g. age, gender, state of origin) , or general visitor information (explained above), may be provided to third parties without your consent for marketing, advertising or other uses.

It is important to realize that if you voluntarily submit your personal information on a blog comment, forum comment, or other tool on the site that may be public, your information will become publicly available and can be potentially viewed by any website visitor. If you disclose your personal information on a public part of the website, you do so at your own risk, and any public posting of your personal information automatically constitutes your consent to posting such information.

The only situations in which we may disclose your personal information to a 3rd party:

  • You sign up for tax services with us and we decide to contract out a  tax attorney, EA, or CPA to perform a particular tax service.
  • We legally are required or if it is in our best interests or appropriate for us to share your personal information in order to comply with the law (e.g. with a subpoena, court order, or warrant)
  • We need to  process, bill, or collect on any outstanding balances or money owed to us
  • To enforce this policy, and/or other policies, terms and conditions, or agreements
  • For protection of our customers, employees, affiliates, owners, independent contractors’ rights, property, saftety; or to protect our customers from being a victim of fraud or abuse
  • Our company experiences a bankruptcy, acquisition, merger, debt financing, insolvency, or if an asset of our company is sold
  • If trusted parties have access or need access to your personal information to assist us in the operation of the website, to help conduct tax services or business, so long as as your information remains confidential with the consent of the 3rd party

How Do We Secure or Protect Your Information

Our company strives to protect your personal information from unauthorized users. We utilize various technologies and security procedures in order to prevent unauthorized access to your personal information. This includes but is not limited to, the utilization of SSL or Secure Socket Layer encryption software, password usage by database administrators  website administrators  and users. We also follow various offline managerial processes and procedures that employees, owners, and independent contractors must agree and adhere to. As a user, you are responsible for safeguarding your username and password because you will be responsible for any actions a user on the website takes with your username and/or password. If you feel your password or account on the website has been compromised, email us as soon as possible so that we can remedy the situation. We cannot guarantee that your personal information will be protected because all security systems or mechanisms can be breached.

California Residents 

In meeting California Civil Code Section 1798.83, we do not share information with third parties for direct marketing purposes, unless you agree to this disclosure by actually providing your information to a third party website or company advertising on our website. To prevent the disclosure of your personal information to 3rd party providers for purposes of direct marketing, do not op-in to any promotion or advertisement a third party may run on our website.

Third Party Links

Throughout the website you may find third party links or hyperlinks to other websites. Understand that you can click and visit any of these 3rd party sites, but we are not responsible for their privacy policies (each website should have their own privacy policy) or what you do on these 3rd party websites, nor liable for damages that come about from use of their website, products or services. We encourage you to view the privacy policy on each one of these websites, especially if they collect personal identifiable information.  Nevertheless, the integrity of our site is important to us and therefore welcome any feedback about 3rd party links or hyperlinks.

Childrens Online Privacy Protection Act

We comply with the requirements of the Childrens Online Privacy Protection Act. We do not collect any personal identifiable information from visitors 13 years of age or younger, nor does our usage terms and conditions allow anyone under the age of 17 to utilize our website.

This Privacy Policy is Only for the Website

This privacy policy is only for data we collect from online visitors, customers, or users and not for information collected or obtained offline.

Your Consent

By utilizing our website, you agree or consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to modify our privacy policy, we will update the privacy policy modification or “updated” date at the top of this page or agreement.

This policy was last modified on 4/18/2013

Contact, Feedback, Suggestions, and Questions

If you would like to contact us, or if you have feedback, suggestions, or questions, please mail us or email us at the email address below.