Updated or Last Modified: 4/24/2013
What Information Do We Collect
How Do We Collect Information
There are many ways that we collect information when you visit or use the website. We collect information when you register an account on the website, fill out a survey, engage in a forum, send us an email, submit a blog comment, sign up for our newsletter, leverage any of our online tools, or submit a contact form submission. We also collect information with the use of “cookies,” which are files downloaded to your hard drive through the use of your browser (if you allow cookies) which allows us to recognize repeat visitors and track certain activities on the website. Cookies help us retain your specific user settings or site preferences as well if warranted. To prevent cookies for a particular site in your browser, or to delete a current cookie(s) placed in your browser, search the help guide of your web browser.
We also utilize third party service providers in order to collect general visitor information (not personally identifiable) , and to serve relevant and targeted advertisements. Some of the 3rd party technologies we use on the website may also collect non-personal information from you by the use of web beacons, cookies, web beacons, or other tracking technology in order to improve their software, services, or advertisements. Please note that we do not control the terms and conditions, policies, guidelines of any 3rd party service providers and therefore it is in your best interests to visit their terms and conditions of usage at their respective websites.
How We Use Your Information
Any of the data or information we collect from you in used for the following reasons:
- So that we may process transactions for you. This may include your request for a free tax consultation, a free tax quote, or case analysis whereby you submit a contact form submission.
- To improve the user experience on the website: For example, based on aggregate data analysis of “general visitor information”, we may improve the look and feel of the site, change the way hyperlinks are displayed on menus, see what pages need to be improved based on the time you spend on particular web-pages and so forth.
- To help tailor the website or personalize it for you. For example, if you were using on of our online tools that required some questions be answered, we may use a cookie or some other technological way help you pick up where you left off if you are using one of our site tools.
- So that we may improve customer service. One of our goals as an organization is to have the the best customer service. Your data can help us optimize and become more efficient in responding and/or addressing problems with our website or services.
- To send you emails: If you provide us your email address, we will use it order to contact you for a free tax consultation if you request one, as well as to respond to emails, requests, inquiries, comments or complaints. If you become a paid tax service customer, we may also use your email address in order to, notify you of product or service/case updates, respond to service related and billing inquiries, reply to questions, disseminate our newsletter or in order to to let you know of promotions, special deals, new products or services, and other promotional offerings. By registering a comment on our blog, or in a forum, we will only contact you for non-commercial reasons. If you would like to opt out from receiving emails, please let us know by emailing [email protected] with the subject heard “opt out” or by calling us.
- To call you: If you request a free tax consultation, price quote, or case analysis using one of the contact form submissions across the site, we will call you to provide you the free consultation, quote, or case analysis or contact you to schedule a time with you when we can do it. We may also contact if you become a customer of our tax resolution service in order to provide you status updates, request certain documents from you, and other information required to complete tax services on your behalf.
Is Any Information Shared with Third Parties?
It is important to realize that if you voluntarily submit your personal information on a blog comment, forum comment, or other tool on the site that may be public, your information will become publicly available and can be potentially viewed by any website visitor. If you disclose your personal information on a public part of the website, you do so at your own risk, and any public posting of your personal information automatically constitutes your consent to posting such information.
The only situations in which we may disclose your personal information to a 3rd party:
- You sign up for tax services with us and we decide to contract out a tax attorney, EA, or CPA to perform a particular tax service.
- We legally are required or if it is in our best interests or appropriate for us to share your personal information in order to comply with the law (e.g. with a subpoena, court order, or warrant)
- We need to process, bill, or collect on any outstanding balances or money owed to us
- To enforce this policy, and/or other policies, terms and conditions, or agreements
- For protection of our customers, employees, affiliates, owners, independent contractors’ rights, property, saftety; or to protect our customers from being a victim of fraud or abuse
- Our company experiences a bankruptcy, acquisition, merger, debt financing, insolvency, or if an asset of our company is sold
- If trusted parties have access or need access to your personal information to assist us in the operation of the website, to help conduct tax services or business, so long as as your information remains confidential with the consent of the 3rd party
How Do We Secure or Protect Your Information
Our company strives to protect your personal information from unauthorized users. We utilize various technologies and security procedures in order to prevent unauthorized access to your personal information. This includes but is not limited to, the utilization of SSL or Secure Socket Layer encryption software, password usage by database administrators website administrators and users. We also follow various offline managerial processes and procedures that employees, owners, and independent contractors must agree and adhere to. As a user, you are responsible for safeguarding your username and password because you will be responsible for any actions a user on the website takes with your username and/or password. If you feel your password or account on the website has been compromised, email us as soon as possible so that we can remedy the situation. We cannot guarantee that your personal information will be protected because all security systems or mechanisms can be breached.
In meeting California Civil Code Section 1798.83, we do not share information with third parties for direct marketing purposes, unless you agree to this disclosure by actually providing your information to a third party website or company advertising on our website. To prevent the disclosure of your personal information to 3rd party providers for purposes of direct marketing, do not op-in to any promotion or advertisement a third party may run on our website.
Third Party Links
Childrens Online Privacy Protection Act
We comply with the requirements of the Childrens Online Privacy Protection Act. We do not collect any personal identifiable information from visitors 13 years of age or younger, nor does our usage terms and conditions allow anyone under the age of 17 to utilize our website.
This policy was last modified on 4/18/2013
Contact, Feedback, Suggestions, and Questions
If you would like to contact us, or if you have feedback, suggestions, or questions, please mail us or email us at the email address below.